Wimbledon Village Surgery Patient Participation/Reference Group Report and Survey Results 2011/12
We have set up our PRG (Patient Reference Group) by canvassing our patients in two ways:
All new patients are invited to sign up to the group by way of adding their details to our email contacts/or postal addresses at the end of their registration form.
Existing registered patients are notified about the group by fliers and posters in the waiting room and slips are available for them to complete and hand in at reception.
We have had quite a lot of interest and have members from a cross-section of patients.
We have carried out a survey which we did via email/post to all the PRG members and patients already using our email facility.
Patient Survey Results
We have received many positive comments and feedback from our patients. The main issue that patients commented on was regarding the emailing of prescriptions. Patients expressed a wish to be notified when we receive their email request. We have now set up an automated receipt acknowledgement.
Other comments have been collated. Please see our chart attached.
PPG Survey Results (.xls)